Select your device below to get a step-by-step guide for adding a Microsoft 365 shared mailbox — whether it's a team inbox, reception email, or a colleague's mailbox you've been given access to.
Choose your device type to get a tailored, easy-to-follow setup guide. If you're not sure which guide to use, give us a call and we'll walk you through it.
iOS 26 & later
Guide AvailableiPadOS
Coming SoonAndroid 13 & later
Coming SoonmacOS Sequoia & later
Coming SoonWindows 10 & 11
Coming SoonA shared mailbox in Microsoft 365 is an email address that multiple people can access and send from — without needing a separate password. Common examples include reception@yourcompany.com.au, info@, or a colleague's mailbox when they're on leave.
When your IT administrator grants you access to a shared mailbox, it can be added directly to the Mail app on your device. Emails you send will appear to come from the shared address, and all team members with access can see the same inbox in real time.
Before you begin, make sure your IT administrator has already granted you "Full Access" permission to the shared mailbox in Microsoft 365. If you're not sure, just give us a call.
If you get stuck at any point, our team is happy to walk you through the setup over the phone or via remote support.
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